FAQ

How much do you charge for prototypes?
It depends on the design and material. However, if final order is placed and 100% payment is received, then all sample fees will be credited against the order.
Do you offer conceptual design?
Yes, R2M will require a meeting to discuss customer's needs and full requirements. All restrictions and pertinent details such as colour, materials, and size will be required to assist with conceptual design. Lead time for conceptual design including full drawings will require 10-20 business days depending on the complexity of the design.
If I have a design in mind but I need a drawing can you produce the drawing?
Yes, R2M will require full specifications including; size, paint type, colour, material etc. All critical measurements will need to be explained prior to design work. Lead time for design work will take 5-10 business days depending on the complexity of the design.
What is the turnaround time?
Depends on the project but will require a minimum of 16 weeks if it is not a standard item found in our catalogue.
Do you provide shipping?
R2M offers shipping globally. However, the option for the client to handle their own shipping is also available.
What are your payment terms?
R2M requires 40% on approved sample and 60% on receipt of goods unless agreed otherwise.